Not quite right? No problem. You can return eligible items within 30 days of delivery for a refund or exchange. Please read our full Return & Refund Policy for details.
How to start a return or exchange
- Email us at sales@goskypaws.com with the subject line "Return – Order #[your order number]".
- Tell us which item(s) you're returning, whether you'd like a refund or an exchange (and the new size or color), and the reason for the return.
- Get your label. We'll reply within one business day with a prepaid return label and instructions.
- Pack and ship. Pack the item(s) unused, unwashed and with tags attached, ideally in the original packaging, and drop off the package with the carrier.
Before you send
- Items must be unused, unwashed, free of pet hair and odors, with tags attached.
- Final sale items, gift cards, personalized items, used toys and opened grooming products can't be returned unless they're defective.
- Please don't send items back without contacting us first. Returns without a return authorization can't be accepted.
Return shipping costs
- Exchanges: free return shipping.
- Refunds: a $5.95 return label fee is deducted from your refund.
- Damaged, defective or incorrect items: always free. Please contact us within 7 days of delivery with photos.
Refund timing
Once your return arrives, we'll inspect it within 5 business days and email you to confirm. Approved refunds go back to your original payment method; please allow 5–10 business days for your bank to process it.
Need help?
Email: sales@goskypaws.com
Phone: +1 (310) 981-3704
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET (closed on U.S. federal holidays)