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Orders & Shipping
Where do you ship?
We ship to all 50 U.S. states, Washington D.C. and APO/FPO/DPO military addresses. We don't ship internationally at this time.
How much does shipping cost?
Standard shipping is free on orders over $50 and $5.95 otherwise. Expedited (2–3 business days) is $12.95 and Overnight (1 business day) is $24.95. Oversized items may carry an additional fee shown at checkout.
When will my order ship?
Orders are processed within 1–2 business days, Monday–Friday, excluding U.S. federal holidays. Orders placed after 12 p.m. ET ship the next business day.
How do I track my order?
You will receive a shipping confirmation email with a tracking link. You can also visit our Track Your Order page.
Can I change or cancel my order?
Contact us as soon as possible at sales@goskypaws.com. If your order hasn't been processed yet, we'll do our best to update or cancel it.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state and local laws.
Returns & Exchanges
What is your return policy?
You can return eligible items within 30 days of delivery for a refund or exchange. Items must be unused, unwashed and have tags attached. See our Return & Refund Policy.
How do I start a return?
Visit our Start a Return page or email us with your order number and we'll send a prepaid return label.
Are exchanges free?
Yes. Return shipping is free on exchanges. For refunds, a $5.95 return label fee is deducted from your refund. Returns due to our error are always free.
When will I get my refund?
Once we receive and inspect your return (usually within 5 business days), we'll email you. Refunds go to your original payment method and may take 5–10 business days to appear.
What if my item arrives damaged?
Contact us within 7 days of delivery with photos and we'll send a replacement or a full refund.
Sizing & Products
How do I find the right size?
Each product page has a size chart in inches and pounds, and many include a Find Your Dog's Size tool. Our Size Guide explains how to measure. If your dog is between sizes, choose the larger size.
Are your products machine washable?
Most of our apparel and bed covers are machine washable. Exact care instructions are listed on every product page.
Are your toys indestructible?
No toy is indestructible. Always supervise play, choose a toy suited to your dog's size and chewing style, and replace toys that become damaged.
Can my dog wear apparel all day?
Our apparel is designed for walks and outings. Always supervise your dog while wearing clothing and remove it if your dog seems uncomfortable or too warm.
Payments & Account
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and express checkout options such as Shop Pay, Apple Pay and Google Pay where available. Available options are shown at checkout.
Is checkout secure?
Yes. Checkout is powered by Shopify and payments are encrypted. We never see or store your full card number.
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you view your order history and track orders more easily.
Still have questions?
Email: sales@goskypaws.com
Phone: +1 (310) 981-3704
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET (closed on U.S. federal holidays)