Return & Refund Policy

Last updated: November 10, 2026

30-day returns

We want you and your dog to love your Gosky order. If you're not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

Items must be unused, unwashed, free of pet hair and odors, and in original packaging with tags attached.
Final sale items, gift cards, personalized items, and opened grooming products (such as shampoo) cannot be returned unless defective.
For hygiene reasons, toys that have been used cannot be returned.

How to start a return

Visit our Start a Return page or email sales@goskypaws.com with your order number. We'll send you a prepaid return label and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping is free for exchanges. For refunds, a $5.95 return label fee will be deducted from your refund. Returns due to our error (wrong or defective item) are always free.

Exchanges

Need a different size or color? Request an exchange and we'll ship the replacement as soon as your return is scanned by the carrier.

Refunds

Once your return is received and inspected (usually within 5 business days of arrival), we'll email you to confirm. Approved refunds are issued to the original payment method; please allow 5–10 business days for your bank or card issuer to process it. Original shipping charges are non-refundable.